{"id":28240,"date":"2025-10-10T11:35:18","date_gmt":"2025-10-10T10:35:18","guid":{"rendered":"https:\/\/www.retailenergycode.co.uk\/?p=28240"},"modified":"2025-10-23T15:30:39","modified_gmt":"2025-10-23T14:30:39","slug":"have-your-say-our-annual-stakeholder-satisfaction-survey-is-now-open","status":"publish","type":"post","link":"https:\/\/vwd.website\/fs\/have-your-say-our-annual-stakeholder-satisfaction-survey-is-now-open\/","title":{"rendered":"Have your say: Our Annual Stakeholder Satisfaction Survey is now open"},"content":{"rendered":"<h2 data-pm-slice=\"0 0 []\">We want to hear from you<\/h2>\n<p data-pm-slice=\"0 0 []\">This year, we&#8217;ve partnered with Researchcraft to gather your insights on the performance of REC Services. The brief survey (<strong>just 10-15 minutes<\/strong>) covers key areas, including the REC Code Manager, Enquiry Services, the Energy Theft Tip-Off Service, the Green Deal Central Charge Database, and Metering Services.<\/p>\n<h5 style=\"font-weight: 400;\"><strong><a href=\"https:\/\/survey.euro.confirmit.com\/wix\/p351820636796.aspx?Ax=4\" target=\"_blank\" rel=\"noopener\">Take the survey now<\/a><\/strong><\/h5>\n<h2 style=\"font-weight: 400;\"><strong>Who are Researchcraft?<\/strong><\/h2>\n<p>Our survey partner, Researchcraft, is an independent market research company that manages this survey on behalf of RECCo. Together with their trusted partner, QRS, Researchcraft ensures your feedback is gathered securely and confidentially. Both companies adhere to the Market Research Society\u2019s Code of Conduct, ensuring the highest standards in survey management. Researchcraft may also contact you by phone to help boost survey participation.<\/p>\n<p>You can review their <a href=\"https:\/\/url.uk.m.mimecastprotect.com\/s\/RB__Cm2W3u14K2CGfOtRf66h?domain=researchcraft.com\" target=\"_blank\" rel=\"noopener\">privacy policy<\/a>.<\/p>\n<h2><strong>Why take part?<\/strong><\/h2>\n<p>Your feedback directly influences the way we work. By completing the survey, you\u2019ll help us prioritise the changes that matter most to you, making our services more effective, transparent, and user-friendly.<\/p>\n<h2><strong>How we\u2019re using last year\u2019s feedback<\/strong><\/h2>\n<p><strong>Your feedback directly influences the way we work<\/strong>. By completing the survey, you\u2019ll help us focus on the REC Changes that matter most to you. For example, last year\u2019s survey responses drove these meaningful improvements across our REC Services, and more.<\/p>\n<ul>\n<li><strong>Delivering better Enquiry Services<\/strong>\u00a0with major REC Changes, such as fuzzy search and UPRN lookup in the Electricity Enquiry Portal (R0098 &amp; R0108). Plus, an enhanced Gas Enquiry Service API with MSN searches (R0120) for faster, more accurate results.<\/li>\n<li><strong>Improving the speed, transparency, and user experience<\/strong>\u00a0<strong>in the REC Change process<\/strong>\u00a0by clearing the backlog, implementing REC Change Proposal R0167, strengthening governance, and expanding the Code Manager Change team with more subject matter experts.<\/li>\n<li><strong>Enhancing the REC Portal<\/strong>\u00a0with redesigned Change Proposal pages, clearer navigation, better visibility across REC Services, and a full visual refresh. New guidance notes and simplified forms have also made key areas, such as Performance Assurance and Maintenance, easier to use.<\/li>\n<\/ul>\n<p>Take a look at our\u00a0<a href=\"https:\/\/vwd.website\/fs\/wp-content\/uploads\/2025\/07\/Annual-Stakeholder-Satisfaction-Survey-Report-2025.pdf\" target=\"_blank\" rel=\"noopener\">full report<\/a>\u00a0to see last year\u2019s feedback and all the improvements it inspired.<\/p>\n<h2><strong>Help us do even more in 2026<\/strong><\/h2>\n<p>Your feedback has driven meaningful change, and we\u2019re committed to building on this momentum. By participating in this year\u2019s survey, you\u2019re helping us ensure our services continue to evolve to meet your expectations.<\/p>\n<h2><strong>Take the survey<\/strong><\/h2>\n<h5><strong>Complete the survey <a href=\"https:\/\/survey.euro.confirmit.com\/wix\/p351820636796.aspx?Ax=3\" target=\"_blank\" rel=\"noopener\">here<\/a> today<\/strong><\/h5>\n<p>Just so you know, the survey will close on <strong>18\u00a0November 2025<\/strong>.<\/p>\n<p>For any questions, please contact us at <a href=\"mailto:communications@retailenergycode.co.uk\" target=\"_blank\" rel=\"noopener\">communications@retailenergycode.co.uk<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>We want to hear from you This year, we&#8217;ve partnered with Researchcraft to gather your insights on the performance of REC Services. The brief survey (just 10-15 minutes) covers key areas, including the REC Code Manager, Enquiry Services, the Energy Theft Tip-Off Service, the Green Deal Central Charge Database, and Metering Services. Take the survey [&hellip;]<\/p>\n","protected":false},"author":8,"featured_media":28239,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[9,13],"tags":[184,183,149],"class_list":["post-28240","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-company-news","category-stakeholder","tag-annual-stakeholder-satisfaction-survey","tag-rec-services","tag-researchcraft"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Have your say: Our Annual Stakeholder Satisfaction Survey is now open - Retail Energy Code Company<\/title>\n<meta name=\"description\" content=\"RECCo\u2019s Annual Stakeholder Satisfaction Survey is now live! Your feedback today shapes REC Service improvements tomorrow. 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