{"id":27234,"date":"2025-07-18T12:32:56","date_gmt":"2025-07-18T11:32:56","guid":{"rendered":"https:\/\/www.retailenergycode.co.uk\/?p=27234"},"modified":"2025-08-20T13:07:09","modified_gmt":"2025-08-20T12:07:09","slug":"capgemini-joins-recco-as-new-digital-services-partner","status":"publish","type":"post","link":"https:\/\/vwd.website\/fs\/capgemini-joins-recco-as-new-digital-services-partner\/","title":{"rendered":"Capgemini appointed as our new Digital Services Partner"},"content":{"rendered":"

Why we\u2019re evolving our Digital Services<\/strong><\/h2>\n

Following feedback from our users about their experience using the current Retail Energy Code (REC) Portal and digital solutions, we\u2019ve been evolving our Digital Services. Supported by the Code Manager Evolution Stakeholder Advisory Group<\/strong>, we\u2019ve completed the procurement of a new Digital Services Partner to create a modern and scalable integrated digital ecosystem with a primary focus on delivering a high-quality user experience.<\/p>\n

Our vision is to provide and manage a modern, integrated, and user-friendly digital environment that simplifies interaction and navigation, promotes engagement, and drives efficiency for all users. The REC Portal<\/strong> will be the channel for stakeholders to engage with the Digital REC, manage their data, and interact with the REC Code Manager and its processes.<\/p>\n

Why we selected Capgemini<\/strong><\/h2>\n

Following a competitive procurement process, which included industry representatives on the evaluation panel, we selected Capgemini<\/strong> to design, implement, and operate a new integrated digital ecosystem that will enhance the way we deliver Digital Services to the retail energy market.<\/p>\n

Capgemini\u2019s proven track record in simplifying complex ecosystems<\/strong> and driving innovation<\/strong> through Artificial Intelligence (AI), design thinking, and agile delivery will be instrumental in helping us realise our vision for a connected, intuitive, and future-ready digital platform.<\/p>\n

Moving these services to a dedicated and expert Digital Services Partner, focused on delivering a seamless and user-centric experience through a modern, flexible, and scalable platform, is a big step forward. It\u2019ll help us improve how we manage and deliver REC Services\u2014and it will be transformational in supporting our goal of achieving Service Excellence<\/strong> and providing a solid foundation for future innovation.<\/p>\n

What the new digital ecosystem will deliver<\/strong><\/h2>\n

The new digital\u00a0ecosystem will consolidate multiple legacy systems into a single, modern platform<\/strong>, with user experience being the key principle. It will include:<\/p>\n