{"id":26844,"date":"2025-05-09T13:26:30","date_gmt":"2025-05-09T12:26:30","guid":{"rendered":"https:\/\/www.retailenergycode.co.uk\/?p=26844"},"modified":"2025-05-09T15:41:45","modified_gmt":"2025-05-09T14:41:45","slug":"joint-recco-dcc-plan-to-deliver-central-registration-service-improvements-plan","status":"publish","type":"post","link":"https:\/\/vwd.website\/fs\/joint-recco-dcc-plan-to-deliver-central-registration-service-improvements-plan\/","title":{"rendered":"Joint RECCo\u2013DCC plan to deliver Central Registration Service Improvements Plan"},"content":{"rendered":"

What’s the background to the Improvements Plan?<\/strong><\/h2>\n

In December 2024, Ofgem published its decision that the Data Communications Company (DCC) will retain both Licence and Code responsibilities for the Centralised Registration Service<\/strong> (CRS).<\/p>\n

As part of this decision, Ofgem requested that DCC and RECCo collaborate to develop a joint Improvements Plan<\/strong> to deliver meaningful enhancements to the CRS throughout 2025-26.<\/p>\n

What’s the focus of the plan?<\/strong><\/h2>\n

The Improvements Plan is built around three core outcomes<\/strong>:<\/p>\n

    \n
  1. Strengthen existing governance arrangements<\/li>\n
  2. Improve the performance and reliability of Switching Services<\/li>\n
  3. Realise the benefits identified through responses to Ofgem\u2019s CRS consultation\u2014both from RECCo and from across the broader retail energy industry<\/li>\n<\/ol>\n

    Stakeholders can expect clear delivery milestones, close monitoring, and regular updates as DCC and RECCo move forward with implementation.<\/p>\n

    What’s changing and why?<\/strong><\/h2>\n

    Building on the direction set by Ofgem and informed by stakeholder feedback, the Improvements Plan sets out a series of actions to deliver measurable enhancements to Switching Services<\/strong>\u2014including delivery, performance, and quality\u2014as well as improvements to CRS governance and operational efficiency.<\/p>\n

    The plan focuses on five core workstreams<\/strong>:<\/p>\n

      \n
    1. Address Data Quality<\/strong>: Tackle specific issues stemming from poor address data quality by developing a shared understanding of the impact and implementing an improvement process with clearly defined outcomes and mutually agreed roles and responsibilities between DCC and RECCo.<\/li>\n
    2. Change Management<\/strong>: Refine the change management process to deliver changes more quickly and cost-effectively, while increasing engagement, communication, and certainty for users.<\/li>\n
    3. Engagement & Communications<\/strong>: Rationalise and improve interactions between DCC, RECCo, the Code Manager, and users to better meet user needs\u2014building stronger relationships, clearer understanding, and improved service delivery.<\/li>\n
    4. Incident Management<\/strong>: Improve the speed and transparency of incident resolution through more efficient user communications on progress and potential solutions, enrich the knowledge base, and enhance self-service tools.<\/li>\n
    5. Reporting<\/strong>: Deliver a more efficient and cost-effective reporting framework that supports user needs and enhances transparency and understanding of Switching Service performance.<\/li>\n<\/ol>\n

      What are the expected benefits?<\/strong><\/h2>\n

      The improvements outlined in the plan are expected to deliver a more reliable and effective service for the energy industry, with benefits passed on to end consumers. These include anticipated cost savings, in addition to intangible and qualitative benefits for industry participants, consumers, and DCC operations.<\/p>\n

      Each workstream includes identified metrics to measure benefit realisation, alongside supporting activities to:<\/p>\n