{"id":25489,"date":"2024-12-02T16:50:15","date_gmt":"2024-12-02T16:50:15","guid":{"rendered":"https:\/\/www.retailenergycode.co.uk\/?p=25489"},"modified":"2024-12-17T08:46:11","modified_gmt":"2024-12-17T08:46:11","slug":"our-2024-annual-satisfaction-survey-is-now-open","status":"publish","type":"post","link":"https:\/\/vwd.website\/fs\/our-2024-annual-satisfaction-survey-is-now-open\/","title":{"rendered":"Our 2024 Annual Satisfaction Survey is now open!"},"content":{"rendered":"

We want to hear from you! This year, we’ve partnered with Researchcraft to gather your insights on the performance of REC services. The brief survey (just 10-15 minutes<\/strong>) covers key areas, including the REC Code Manager, Enquiry Services, Energy Theft Tip-Off Service (ETTOS), Green Deal Database, and Metering service.<\/p>\n

Take the survey now using this link<\/a><\/p>\n

Who are Researchcraft?<\/h2>\n

Our survey partner, Researchcraft, is an independent market research company that manages this survey on behalf of RECCo. Together with their trusted partner, QRS, Researchcraft ensures your feedback is gathered securely and confidentially. Both companies adhere to the Market Research Society’s Code of Conduct, ensuring the highest standards in survey management. Researchcraft may also contact you by phone to help boost survey participation.<\/p>\n

You can review their privacy policy here<\/a>.<\/p>\n

Why participate?<\/h2>\n

Your input is vital in shaping the future of our services. By participating, you’re directly influencing our improvements, enabling us to deliver even better, more efficient services.<\/p>\n

Past feedback has had a significant impact on our work this year. Last November, over 700 stakeholders were invited to participate in the survey, and we received 68 responses\u2014an increase from the previous year. Your feedback, which we published<\/a> in April 2024, led to the following significant improvements:<\/p>\n